Policies
Privacy Policy
Effective from 1 January 2024
What we collect and why
Payment information
Payment details, when you buy something. Payments are handled by SSLCommerz and bKash; we do not store card numbers.
To process your payment and deliver what you bought.
Educational data
Your educational interests, course enrolments and progress.
To give you a personalised learning experience.
Technical data
Your device, browser type, IP address and how you use our website and services.
To understand how the site is used and improve it.
Who sees it
We never sell or rent your information
It may be shared only in the three cases below.
Service providers
Third parties who work on our behalf, such as payment processing and website hosting.
Legal requirements
When the law requires it, such as in response to a subpoena or similar legal process.
Business transfers
In a merger, an acquisition, or a sale of all or part of our assets.
Your rights
You can access, update or delete your personal information, through your account settings or by contacting us.
The full policy
1. Introduction
Welcome to Phoenix Education, an e-learning platform dedicated to supporting university admission students in Bangladesh. We provide online courses and physical books to assist in your educational journey. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information.
2. Information collection
When you use our services, we may collect the following types of information:
- Payment information: For purchases, we collect payment details. Payments are handled by SSLCommerz and bKash; we do not store card numbers.
- Educational data: We collect information about your educational interests, course enrolments, and progress to provide personalised learning experiences.
- Technical data: This includes information about your device, browser type, IP address, and how you interact with our website and services.
3. Use of information
The information we collect is used for the following purposes:
- To provide and improve our services, including course delivery and customer support.
- To process transactions and deliver purchased products.
- For communication regarding our services, updates, and promotional offers.
- To understand user behaviour and preferences for service enhancement.
4. Information sharing
We do not sell or rent your personal information. Information may be shared with:
- Service providers: Third parties who perform services on our behalf, such as payment processing and website hosting.
- Legal requirements: When required by law, such as in response to a subpoena or similar legal process.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
5. Data security
We implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information. However, no internet-based service is completely secure, and we cannot guarantee absolute security.
6. User rights
You have the right to access, update, or delete your personal information. You can do this through your account settings or by contacting us.
7. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.